Calibration & Repair

Fast Turnaround. Official Calibration certificate. All Major Brands.

We offer full calibration and repair services for most test and tag machines used across Australia. After servicing, you'll receive an official Calibration Certificate confirming that your tester is operating accurately and that you've taken the appropriate steps to keep it in reliable working order.

When you calibrate your tester with us, we'll keep you informed every step of the way - from your initial enquiry right through to the safe return of your calibrated device.

All calibrations are performed using equipment calibrated by an independent NATA-accredited laboratory, ensuring compliance with manufacturer specifications and industry best practices.

  • Make a Calibration Booking Make a Calibration Booking Lock in your calibration online or give us a call - whichever works best for you.
  • Send Us Your PAT Tester Send Us Your PAT Tester Drop it off at our showroom or post it - we'll send you instructions on what to do.
  • Calibration & Inspection Calibration & Inspection We'll complete all test and calibration to keep your PAT accurate and reliable.
  • Pickup or Delivery Pickup or Delivery We’ll let you know when your tester is ready. Collect it in person or we ship it back to you.

Why Calibration Matters

Getting your Portable Appliance Tester calibrated yearly is important for anyone who regularly undertakes testing and tagging.

Just as your car requires a service periodically, your PAT tester requires maintenance to ensure it works as it should. If a PAT tester isn't calibrated properly, results will often become skewed, and the tester will pass items that should be failing and vice-versa.

For example, when performing tests on Class II appliances, a small discrepancy in the results could mean the difference between an item passing or failing incorrectly. There are many reasons for this, from general wear and tear, internal and external damage or simply a component defect. Regardless, there's no way of knowing if the values are correct without it being checked periodically.

Calibration is essential to ensure that your Portable Appliance Tester provides accurate results, which in turn reduces the risk of errors in the testing and tagging process. However, the benefits of calibration go beyond just accuracy. Here are some of the advantages of regular calibration:

  • Improved Reliability: Calibrated PAT testers offer consistent and reliable performance over time. This reliability will give you more confidence when you're out testing and tagging, minimising the need for retests and reducing downtime in operations.
  • Cost Savings: As previously mentioned, regular calibration helps detect and rectify minor issues early, preventing them from snowballing into costly repairs or equipment failures. Additionally, accurate testing results help identify faulty appliances promptly, allowing for a faster, more efficient, & safer testing and tagging process.
  • Compliance: The AS/NZS 3760 specifically mentions the importance of calibrating your Portable Appliance Tester. By complying with these requirements, you can maintain your business's reputation and meet legal and regulatory obligations.

Calibration Costs & Turnaround Times

The calibration costs vary significantly, depending on the make and model of your appliance tester. For example, calibrating Wavecom TnT EL will cost you $199, while Seaward Primetest Pro calibration costs $385.

One of the biggest challenges of calibrating your PAT tester is the turnaround time. We understand the urgency and try to keep the downtime to the minimum possible. That's why we guarantee how long you need to wait - again, depending on the make and model, the turnaround time can be 3-7 business days.

For exact calibration prices and turnaround times, visit individual brands' calibration pages.

The importance of Regular Calibration

Calibration of your PAT tester (also known as Verification) not only ensures the accuracy of the readings it provides but also identifies potential faults within the circuitry that can lead to items being passed incorrectly.

It is not uncommon for a PAT Tester to fail the calibration check because it doesn't detect any readings and, therefore, passes a test that should indicate a fail. It is a serious fault that can only be identified by the calibration process and can result in appliances with excessive Earth Leakage Current being passed and returned to service.

Frequently Asked Questions

How often do I need to calibrate the appliance tester?

To maintain testing accuracy and meet Australian Standard requirements, we recommend calibrating your appliance tester every 12 months.

"The verification should be carried out against a calibrated source. It is recommended that the verification should be carried out within the timeframe specified in the manufacturer's instructions. If the equipment has been misused or damaged, it should be re-verified immediately."
Source: AS/NZS 3760:2022

If you purchased your tester through us, you're in good hands - we'll send you timely reminders when your calibration is due, so you can stay compliant and avoid downtime.

What locations offer Calibration Services?

We have service centres in Melbourne (VIC) and Balcatta (WA) but offer calibration services Australia-wide. If you're in states other than VIC or WA, simply fill in the booking form and post your tester to one of our locations, and we'll have it freighted back to you once the service is complete. 

What do you need to send in?

Just the tester itself. We don't require any leads or cases to complete the calibration.

How long does Calibration take?

Generally, calibration takes 3-7 business days, depending on your tester's make and model. If there are specific concerns that need to be addressed, some units may need to be sent to a third-party repair agent, but we'll keep you updated every step of the way. 

What happens if my unit has a fault?

Please record any faults or issues you are experiencing when completing the calibration form. Our technicians will assess the faults and provide quotes for any repairs that may be required. Note: Repairs are not included in the standard calibration cost.

Can I order accessories at the same time?

Yes, we can include test tags and accessories with your calibration service. Just list the accessories you wish to purchase on the calibration form, and we will add them to your invoice.

When do I need to pay for Calibration?

We will contact you via phone or email when your calibration is complete, and payment is required. We accept credit card payments or EFT transfers. Note: payment is required before we release your tester.

What do I receive once Calibration is complete?

We will provide you with a Calibration Certificate, along with a calibration sticker on the tester itself to indicate when it is next due.