Frequently Asked Questions
If you can't find an answer to the question you have, feel free to email us or call 1300 656 938 - we'll be happy to help!
Shipping
What are the shipping costs?
We offer free shipping across Australia on all orders over $200. For everything else, there is a flat rate charge of $15 for Standard Shipping and $20 for Express Shipping. Please view our Shipping Policy for more information.
How long does delivery take?
We pride ourselves in getting your test and tag equipment to you as fast as possible. You can expect to receive your goods within 1-5 business days, depending on your location
If you've ordered before 1 pm AEST Mon-Fri - your goods will be shipped that same day.
Returns & Refunds
Can I return my order?
Yes, you certainly can! We offer a 100% money-back guarantee on everything we sell. If you're not completely satisfied with your product, please return it within 7 days of receiving it, and we'll refund your purchase in full. See our Return & Refund Policy for more information
Orders & Payments
Can I track my order?
You can track your order anytime using the tracking number provided in your order confirmation email. If you think there might be an issue, please get in touch with us.
What payment methods do you accept?
We accept Visa, Mastercard and American Express, as well as Google Pay, Apple Pay and Shop Pay. All online payments are processed securely through our payment gateway.
Company
Where are you based?
Appliance Testing Supplies is an Australian-owned and operated business. Our head office is located in Rowville, Victoria. We also have an office in Perth, situated in Balcatta.
Do you have a showroom?
Absolutely! We have showrooms in Melbourne and Perth that you can visit from 9 am to 5 pm, Monday to Friday, to see our products, get assistance in choosing the right test and tag machine, learn how to use a tester, for technical support and general help.