Returns & Refunds

At Appliance Testing Supplies, we stand behind the quality and reliability of our test and tag equipment. If you're not 100% satisfied with your purchase, we're here to help.

14-Day Money-Back Guarantee

If you change your mind or are not completely satisfied with a product, you may return it within 14 days of receiving your order for a full refund - no questions asked.

Conditions for Return

To qualify for a refund, please ensure the following:

• Items must be returned within 14 days of delivery.
• Products must be in their original condition — unused, undamaged, and with all original packaging, accessories, and manuals.
• Items that are damaged, used, or not in resalable condition may be subject to a partial refund or rejection.

Refund Process

Once we receive and inspect the returned item, we'll notify you of the outcome. If approved:

• A full refund will be issued using your original payment method.
• Refunds are typically processed within 3–5 business days of receiving the returned goods.

Return Shipping

• Customers are responsible for return shipping costs unless the product is faulty or an error was made on our part.
• We recommend using a trackable shipping method to ensure your return reaches us safely.

Faulty or Damaged Items

If you received a damaged or faulty item, please email us immediately with your order number and a brief description (photos, if applicable). We will arrange a replacement or refund as quickly as possible.

Need Assistance?

We're committed to delivering not only quality products but also outstanding service. If you have any questions about your return or refund, please don't hesitate to reach out - we genuinely value your feedback.