Lifetime Technical Support

When you purchase a PAT tester from Appliance Testing Supplies, you're backed by free lifetime technical support - no subscriptions, no expiry, and no catch. Just expert help when you need it.

Expert Help, Always on Hand

Whether you're just getting started or have years of experience, our technical support team is here to help. With deep knowledge of portable appliance testers and real-world test and tag scenarios, we can assist with:

Equipment setup and usage

  • Selecting the right appliance tester
  • Understanding test results
  • Troubleshooting errors
  • Choosing compatible accessories

Support That Doesn't End at Checkout

We don't treat purchases as transactions - we treat them as the start of an ongoing relationship. You can reach us by phone, email or even in person during business hours. We're here when you need us, long after your purchase.

Pre-Sales Guidance

Not sure which tester suits your needs? Our team can help you navigate your options. You'll also find plenty of self-help resources:

Post-Sales Support & Resources

All customers get access to our Testers Support Hub, which includes:

  • How-to videos
  • Software and firmware downloads
  • Instruction manuals
  • FAQs and printable guides

Remote Assistance

Need hands-on help? We offer remote support via TeamViewer, allowing us to walk you through setup, updates or technical issues no matter where you are.

Trustpilot

Frequently Asked Questions

What does Lifetime Support actually mean?

Every purchase from Appliance Testing Supplies comes with free, unlimited access to our technical support team. Whether you need help operating your PAT tester, interpreting results, or navigating industry-specific requirements, our experts are here to help - for as long as you own the equipment.

How do I contact the technical support team?

You can reach our support team during business hours by phone, email, live chat, or in person - whichever works best for you. You can also subscribe to our email newsletter for updates on software, industry changes, and new resources.

Can I get support outside of business hours?

While our team is available Monday to Friday, 8:30 am to 5:00 pm, we understand urgent issues may arise after hours. If you need help outside these times, please email us, and we'll get back to you as soon as possible on the next business day.

I bought my tester years ago - do I still get support?

Yes! Our Lifetime Support applies no matter when you've purchased your equipment. Whether it was last week or five years ago, you're still entitled to full access to our support team.

How can I leave feedback about the support I received?

We welcome feedback and suggestions. You can leave a review on Trustpilot or email us directly - we'd love to hear from you.