Frequently Asked Questions
Do you have a question for us? It may be answered in the FAQ's below.
If not, feel free to contact us or call 1300 656 938 - we'll be happy to help!
Shipping and Deliveries
What is the price of shipping?
If you're buying a Portable Appliance Tester, we offer free shipping for all states around Australia. For everything else, there is a flat rate charge of $15 for Standard Shipping and $20 for Express Shipping. Please see our deliveries page for more information.
How long does delivery take?
We pride ourselves in getting your test and tag equipment to you as fast as possible. You can expect to receive your goods within 1-3 business days. If you've ordered before 1pm AEST Mon-Fri - your goods will be shipped that very same day. Please see our deliveries page for more information for each state.
Where is my order?
You can track your order anytime by using the tracking number that was provided on your confirmation email. If you think there might be an issue, please contact us.
Can I return an order?
Yes, you certainly can! We offer a 100% money back guarantee on everything we sell. If you're not completely satisfied with your product, please return it within 7 days of receiving your item and we'll refund your purchase in full. See our returns page for more information.
What payment options do you offer?
Customers can pay by either Direct Deposit or Credit Card - we accept Visa, Mastercard and American Express. If buying from our website, we use eWay as our secure payment gateway, which guarantees the highest form of security for credit card payments.
You offer Lifetime Tech Support - what does this mean?
Any purchase you make from Appliance Testing Supplies comes with Lifetime Tech Support, meaning you can access expert advice whenever you need. We guarantee help is always available to our customers. Call anytime during office hours to speak to a professional, or you can sign up to our email newsletter, to stay informed any industry trends and changes.
Alternatively, if you would like face-to-face support from one of our specialists, you can come and visit our offices in Melbourne or Perth.
Where is Appliance Testing Supplies based?
Appliance Testing Supplies is an Australian owned and operated business, with our head office located in Rowville, Victoria. We also have another office in Perth, which is situated in Balcatta.
Can I visit your store in person?
Absolutely! We have a dedicated team of experts at our showrooms in both Melbourne and Perth that's specifically designed for technical support, learning how to use a tester and for general help choosing the right test and tag machine.