Our Lifetime Support Guarantee

With every PAT Tester purchase we provide unrivalled lifetime technical support from our team of test and tag experts. For people looking for troubleshooting help, please use the link below.  
 
 

Technical Help Whenever You Need It

PATMAN

When you purchase with Appliance Testing Supplies, you are guaranteed lifetime technical support, for free. 

Industry Experts 

Our Technical Support Team have many years of experience and knowledge to share. They are Portable Appliance Tester experts, and can assist with all kinds of questions. Whether you need help operating your machine, need advice on how to test an item or you’re not sure about a result you are getting, our team are here to help.
 

Dependable Advice 

We have been specialising in in the Test and Tag Industry for over 12 years, and we proudly manufacture and stock a full range of Appliance Testers, Test Tags and Testing Accessories. Our highly experienced team know our whole product range back to front, so you can be sure you will always receive dependable and honest advice. 

Free for a Lifetime 

When you make a purchase with us, we see this as much more than just a transaction. We will be there with you throughout your entire test and tag pathway to help with whatever you may need -with no expiry date. This is a completely free service. You can call, email, or visit us in person anytime during business hours and we will be there to assist. Contact Us.

Pre and Post Sales Care 

One of the most important things to us is ensuring that every customer chooses the right product for their needs. With such a large range it can be overwhelming, but we have created a great collection of useful resources to make this choice easy. 

Before purchase customers can read many helpful articles, weigh up features and benefits, and use our Comparison Chart Tool to find out exactly what tester and/or accessories they may need. And then after purchase, we have a whole Support Guide section dedicated to how-to videos, software downloads, FAQs and instruction manuals. 

We are really proud of our online support, but our team are always available to assist over the phone, or in-person also. 

Remote Support 

At Appliance Testing Supplies, we provide you with the technical support to resolve any issues you may be facing with your portable appliance testing equipment, all of which can be done remotely through TeamViewer. Our highly knowledgeable staff will help you till the very end and give answers to all your questions related to PAT tester or the test and tag industry. 

FAQ 

What does "lifetime support" mean exactly? Is there a time limit or expiry date?

Any purchase you make from Appliance Testing Supplies comes with Lifetime Tech Support, meaning you can access expert advice whenever you need it. We guarantee help is always available to our customers. If you’re facing any technical difficulties while using a PAT tester or are unsure of the results you’re getting and want to know how you can interpret them or if there are any industry-specific issues you need guidance with, our team is there to answer any sort of questions, for as long as you need it.

How can I access the technical support team? What are the available channels for support?

Our technical support team is available at all times during business hours. You can contact us via phone calls, emails, live chat, or in-person support, whichever is most convenient for you. Additionally, you can sign up for our email newsletter to stay up-to-date on industry trends and changes.

Can I contact the support team after business hours or on weekends in case of urgent issues?

Certainly! Our commitment to assisting you doesn't stop with business hours. While our regular support hours are Monday to Friday 8.30 am – 5 pm, we understand that urgent issues can arise at any time. If you encounter an urgent matter outside of our regular support hours or during weekends, please don't hesitate to reach out to us via email. You can write to us with your query, concern, or issue, and our dedicated support team will get back to you at the earliest time possible. Rest assured that your concern will not go unnoticed.

Is the lifetime support service available to customers who bought equipment several years ago?

Regardless of when you made your purchase, our dedicated support team is ready to assist you with any inquiries, troubleshooting, or technical assistance you may require. We believe in fostering lasting relationships with our customers, so feel free to reach out to us at any time.

How can I provide feedback or suggestions for improvement regarding the support service?

You can share your feedback about our services on Trustpilot. If you have any suggestions to help us improve our services, please email us at sales@appliancetestingsupplies.com.au.

Are there any resources or guides available to help me troubleshoot common test and tag challenges on my own?

Definitely! We have plenty of resources available on our website that you can refer to at anytime. Please refer to our support guide, and if you need further assistance, feel free to call us.

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